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Auto Finalize and Auto Print Feature in Platter POS

Overview

This article explains how to enable Auto Finalize and Auto Print in Platter POS. These features automatically finalize an order and print the receipt immediately after payment is completed, eliminating the need for manual actions at the POS.

Prerequisites

  • Access to Platter Back Office
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  • Payment methods already configured in your account

Steps

  1. Log in to Platter Back Office
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  2. Navigate to Settings
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  3. Go to Payment Methods
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  4. Locate the payment type you want to configure
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  5. Click Edit on that payment type
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  6. Enable the following options as needed:
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    • Auto Finalize (automatically closes the order after payment)
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    • Auto Print (automatically prints the receipt after payment)
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  7. Click Submit to save changes
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  8. Please wait a few seconds, then refresh the POS. The system will sync automatically.

Troubleshooting

  • If orders are not auto-finalizing, confirm the correct payment method is being used
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  • If receipts are not printing, verify printer configuration in POS settings
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  • Ensure both Auto Finalize and Auto Print checkboxes are enabled for the selected payment type
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  • Check if the POS device has completed syncing after changes

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