Assigning order items to seats
Overview
This article explains how to use the seat-based ordering feature in Platter POS. This feature allows staff to take individual orders for each guest at the same table, organize items by seat, and split the bill accurately based on each guest’s order. It improves order clarity and streamlines billing for group dining.
Prerequisites
Floor Plan permission assigned to the user role
Basic understanding of order taking and billing
Steps
Go to the floor plan and open any table
In the order screen, you can see the table and seat, so select Seat mode
The system will display multiple seats, including the table itself
The number of seats is automatically based on the number of guests
If the guest count changes, the number of seats updates automatically
To add items:
Select a specific seat first
Then choose menu items
Items will be assigned only to the selected seat
If no seat is selected:
Items will be added to the table (shared section) by default
Send the order
Items will be processed normally and sent to the kitchen
On the Order/Invoice screen:
Items are grouped by seat based on how they were added
To split the bill:
Tap Split Bill
Select Split by Seat
The system will divide the bill based on each seat’s items
Shared (table-level) items will be automatically distributed across all seats
Important Notes (Don’t Ignore This)
Seat-based ordering is only for order organization and billing
Seat information does not appear on KDS (Kitchen Display System) and CFD (Customer Facing Display)
If staff forget to select a seat before adding items, everything goes to the shared table, which defeats the whole purpose of this feature
Troubleshooting
Items are not assigned to a seat:
Make sure a seat is selected before adding items
Seats not matching guest count:
Update the guest count, seats will auto-adjust
Bill not splitting correctly:
Check if items were added to seats or left under the shared table
Confusion during billing:
Avoid mixing seat-based and table-level items unless intentional