Frequently Asked Questions

Platter is an all-in-one, cloud-based restaurant management platform and point-of-sale (POS) system. It pairs a POS app for taking orders and payments with a web-based Back Office for menus, staff, inventory, reporting, and multi-location management, so you can run front-of-house, back-of-house, and head-office operations from one connected system.

Platter is designed for restaurants and hospitality businesses of every size, from single-location cafes and full-service restaurants to multi-location groups and franchises. It supports dine-in, takeout, and delivery, with role-based tools tailored to owners, managers, servers, cashiers, and kitchen staff.

Platter brings POS, payments, floor plans, reservations, takeout, delivery, inventory, scheduling, timekeeping, and 30+ reports into a single platform instead of stitching together separate tools that do not talk to each other. It was built by people who know the realities of running a restaurant, and it is backed by trusted partners including Moneris, Stripe, Epson, Deliverect, and Amazon Web Services.

The Platter POS app runs on iPad and iOS devices for everyday service. The Platter Back Office is web-based and works from any modern computer or mobile browser, so you can manage your restaurant from anywhere, at the counter or off-site.

Yes. Platter is fully cloud-based and hosted on Amazon Web Services. Changes you make in the Back Office, like menu edits, price updates, or staff permissions, sync automatically to your POS devices, typically within about 30 seconds, with no manual refresh required.

The Back Office is where you set up and manage your business: menus, items, pricing, floor plans, user roles, inventory, and analytics. The POS app is what your team uses during service to take orders, send items to the kitchen, process payments, manage tables, and run shift reports. The two stay in sync automatically.

Yes. Platter includes dedicated workflows for dine-in with floor plans and table management, takeout, and delivery, so your staff can create and track every order type from one screen.

Yes. Platter's Floorplan Management lets you design and adjust your seating layout in real time, organize sections, track table availability, and optimize turnover, helping you keep seats filled and service moving smoothly.

Yes. Platter offers reservation tools alongside takeout and event or experience options, so you can drive bookings, fill tables, and manage availability from the same platform.

Yes. Platter's Multiple Location Management lets you oversee a chain, franchise, or restaurant group from one centralized platform, monitoring performance, keeping menus and pricing consistent, and switching between locations with a click.

Platter automatically generates 30+ real-time reports, including day-end sales, online orders, staff activity, and inventory consumption. Reporting is paper-free and updates as you operate, giving you accurate insight without manual tallying.

Yes. Platter's Inventory module replaces time-consuming manual tracking with real-time stock control, automation, and consumption reporting, helping you cut waste and stay on top of what is selling.

Yes. Platter includes Shift Scheduling and Timekeeping, plus clock-in and clock-out on the POS, so you can build schedules, track employee hours, and reduce payroll errors from one dashboard.

Yes. Platter uses role-based permissions. You can create custom roles, like manager, server, cashier, and kitchen staff, and control exactly which tools and actions each role can use across every location, keeping operations secure and tidy.

Platter connects with major online ordering and delivery channels through its partnership with Deliverect, helping you consolidate third-party delivery orders directly into your POS. Reach out to our team to confirm the platforms available for your location.

Yes. Platter routes items to kitchen stations and supports receipt and kitchen printing, including Epson printers, an official Platter partner. Items are sent to the correct station based on how your menu categories are configured.

Through Platter Payments you can accept debit, credit, tap or contactless, and online payments, covering both in-store card-present transactions and online orders.

Platter supports three payment gateways: Moneris, Stripe Connect, and Stripe Own Account. That gives you the flexibility to use Platter-managed processing or connect your own merchant account.

In many cases, yes. If you have a Moneris merchant account or your own Stripe account, you can connect it to Platter. Our onboarding team will help you choose and configure the gateway that fits your business.

Processing rates depend on the gateway you choose and your business profile. Book a demo and our team will walk you through the payment options and pricing that fit your restaurant.

Yes. Card payments are processed through established, PCI-compliant providers, Moneris and Stripe, and Platter's infrastructure runs on Amazon Web Services. Sensitive card data is handled by these certified payment processors rather than stored on your devices.

Pricing depends on your restaurant's size, number of locations, and the features and hardware you need. The best way to get an accurate quote is to book a demo, and we'll tailor a plan to your operation.

Plans are tailored to each business. The simplest way to understand terms, pricing, and what is included is a quick demo with our team, where we'll match a plan to how you operate.

During signup you can order any hardware you need, like receipt printers, tablets, or payment terminals, and in many cases you can use compatible equipment you already own. Our team will confirm what works for your setup.

At minimum you'll need a compatible iPad or iOS device for the POS app and a stable internet connection. Depending on your service style, you may also want receipt and kitchen printers, payment terminals, and additional tablets. You can order what you need during signup.

Often, yes, compatible iPads, supported printers such as Epson, and supported payment terminals can typically be used with Platter. Share your current setup with our onboarding team and we'll confirm what's compatible before you launch.

Payment terminals pair with your POS over the same Wi-Fi network. Once you've entered your gateway credentials, Moneris or Stripe, in the Back Office, you follow the on-screen pairing prompts and restart the POS to finish setup. Your onboarding specialist can walk you through it.

Getting started is simple: create your account on the Platter website, and a Platter representative will reach out to verify your details and activate your account. From there you'll schedule a welcome call, configure your setup, and go live when you're ready.

It varies with your restaurant's size and menu complexity, but Platter guides you through a structured setup: menus, floor plan, printers, payment gateways, and user roles. Your account stays in setup mode until you officially launch, and your onboarding specialist helps you move quickly.

Yes. Every restaurant is paired with a Platter onboarding specialist who runs a welcome call and guides you through setup using a launch checklist, so your team is trained and confident before you switch to live mode.

Our onboarding team helps you build out your menu, items, and configuration as part of getting set up. Tell us which system you're coming from during your demo and we'll advise on the smoothest path to switch.

Platter provides a dedicated Help Center with step-by-step articles, plus direct support from the Platter team. You can reach us by phone at (833) 944-7587 or email info@plattermanagement.com.

Platter is a cloud-based platform and relies on an internet connection to sync orders, menus, and payments in real time. We recommend a stable connection, and a backup such as a mobile hotspot, to keep service running smoothly during busy periods.

Automatically and continuously. Updates made in the Back Office sync to your POS devices typically within about 30 seconds, with no manual refresh needed. If a change has not appeared, confirm your internet connection and the app will catch up.

Platter runs on Amazon Web Services, a leading cloud infrastructure provider, and your data lives securely in the cloud rather than on a single device. That means your menus, orders, and reports stay protected and accessible across your devices and locations.