Overview

This article explains how to access and use the Orders List in Platter to view, manage, and track all dine-in, takeout, and delivery orders, including open and closed (paid) orders.

Prerequisites

• POS access with the Orders List module assigned to the role

• Manager or Admin access (required if the Orders module is not assigned to your role)

Steps

1. Log in to the POS

2. Tap Orders from the navigation bar

   

3. The Orders List will display all orders, including:

   • Dine-in

   • Takeout

   • Delivery

4. Review order details shown in the list:

   • Invoice ID

   • Order ID

   • Table number or token number

   • Order amount

   • Start time and end time

   • Order type (Dine-in, Takeout, Delivery)

5. Identify order status using indicators:

   • Green dot – Open (unpaid) order

   • Grey dot – Closed (paid) order

     

6. Use filters to narrow down the list:

   • Filter by Order Type (All, Dine-in, Takeout, Delivery)

   • Filter by Order Status (Open, Closed, All)

     

7. Tap any order to open the Order View, where you can:

   • Review full order details

   • Edit or modify the order

   • Void or edit a paid bill (based on permissions)

     
     

Troubleshooting

• Orders module not visible

  • Log in with a Manager role or ensure the Orders List module is assigned to your role.

• Unable to edit or void an order

  • Check that your role has the required permissions.

• Orders not appearing

  • Verify the selected date and filter settings.