Managing Devices in Platter POS
Overview
The Devices page in Platter Back Office allows administrators to view and manage all devices registered with a restaurant location. It provides important information such as the device name, model, battery level, connection status, and last updated time.
Administrators can also open an individual device to review detailed application, hardware, battery, and network information. These details help monitor device activity, identify outdated application versions, and troubleshoot connectivity or synchronization issues.
Prerequisites
Before managing devices, ensure that:
You are logged in to Platter Back Office with an administrator account or a role that has permission to manage settings.
The correct restaurant location is selected.
The device is registered by signing in to the Platter POS application.
The device is powered on and connected to the internet.
The latest supported version of the Platter POS application is installed.
The device has connected to Platter at least once so its information can appear in Back Office.
Steps
Access the Devices Page
Log in to Platter Back Office.
Select the required restaurant location.
From the navigation menu, expand Settings.
Select Devices.
Review the registered devices displayed on the page.
The Devices page displays the following information:
Name: The name assigned to the device.
Model: The detected model of the device. It may display as Unknown if the information is unavailable.
Battery: The latest reported battery percentage and charging status.
Status: Indicates whether the device is currently Online or Offline.
Last updated: The date and time when Platter last received information from the device.
Actions: Options to view, edit, or delete the device.
Device information is based on the latest data received by Platter. The details may not be current if the device is offline or has not recently connected to the application.
View Device Details
Navigate to Settings > Devices.
Locate the device you want to review.
Under Actions, click the View icon.
The Device details panel will open.
Review the available device information.
Click Close to exit the panel.
The Device details panel may include the following sections:
Application Information
Name: The name assigned to the device.
Fingerprint: A unique identifier associated with the registered device.
App version: The version of the Platter POS application installed on the device.
Device Information
OS: The operating system and version installed on the device.
Model: The detected hardware model.
Device type: The device category, such as a tablet or phone.
Manufacturer: The device's manufacturer.
Status: Indicates whether the device is online or offline.
Battery Information
Battery level: The latest reported battery percentage.
Charging status: Indicates whether the device is currently charging.
Network Information
Network type: The connection type used by the device, such as Wi-Fi.
IP address: The local network address assigned to the device.
SSID: The name of the Wi-Fi network connected to the device.
Subnet mask: The subnet information reported by the device.
Edit a Device
Navigate to Settings > Devices.
Locate the device you want to update.
Under Actions, click the Edit icon.
Update the available device information, such as the device name.
Click Submit to apply the changes.
Delete a Device
Navigate to Settings > Devices.
Locate the device you want to remove.
Under Actions, click the Delete icon.
Review the confirmation message.
Confirm the deletion.
Delete a device only when it is no longer required for restaurant operations. If the device is needed again, it may have to be registered with Platter another time.
Troubleshooting
The device appears offline
Confirm that the device is powered on.
Verify that the device has a stable internet connection.
Open the Platter POS application on the device.
Confirm that the application is signed in to the correct restaurant location.
Refresh the Devices page and check the status again.
Review the Last updated time to determine when the device last communicated with Platter.
The battery level is incorrect or outdated
Confirm that the device is connected to the internet.
Open or restart the Platter POS application.
Keep the application open briefly to allow the latest information to sync.
Refresh the Devices page.
Check the Last updated time to confirm whether new information was received.
The device model displays as “Unknown”
Confirm that the device is online.
Ensure the latest supported Platter POS version is installed.
Restart the application and check the Devices page again.
Verify that the device has successfully connected to Platter.
Contact Platter Support if the model information remains unavailable.
A registered device is not displayed
Confirm that the correct restaurant location is selected in Back Office.
Verify that the device has been registered by signing in to the Platter POS application.
Confirm that the device has a working internet connection.
Check that your user role has permission to access device settings.
Sign out and sign back in to the Platter POS application if required.
Refresh the Devices page after reconnecting the device.
Device details are unavailable
Confirm that the device has connected to Platter at least once.
Verify the device’s internet connection.
Open or restart the Platter POS application.
Confirm that the application is updated to the latest supported version.
Contact Platter Support with the device name, operating system, application version, and, if available, the fingerprint.
The device information is not updating
Confirm that the device is online and connected to the internet.
Keep the Platter POS application open.
Restart the application to establish a new connection.
Refresh the Devices page in Back Office.
If the information still does not update, restart the device and try again.
Unable to edit or delete a device
Confirm that your user role has permission to manage device settings.
Refresh the page and try again.
Verify that the device is registered under the selected restaurant location.
Confirm that the device is not currently required for active restaurant operations.
Contact an administrator or Platter Support if the action remains unavailable.