Reservations report
Overview
The Reservation Report in Platter provides a consolidated view of all reservations created for a restaurant. It enables managers and administrators to review reservation details, including customer information, reservation timing, guest count, table assignment, notes, and current status. This report helps with seating planning, operational readiness, and tracking reservation outcomes.
Prerequisites
Manager or Admin access
The reservations feature is enabled in the Platter account
At least one reservation has been created in the system
Steps
Accessing the Reservation Report
Log in to the Platter Back Office
Navigate to Reports > Reservations Report
The report displays a tabular view with the following columns:
Sr. No - Sequential number of the reservation entry
Name - Customer name
Phone Number - Customer contact number
Reservation At - Date and time of the reservation
Status - Reservation status
Guest - Number of guests
Table Name - Assigned table
Note - Special requests or remarks added during reservation
Filtering Reservations by Date
Use the Start Date and End Date fields at the top-right of the Reservation report.
Select a date range to view:
Past reservations
Current-day reservations
Upcoming reservations
The report updates automatically based on the selected date range.
Understanding Reservation Statuses
Pending
A reservation is created, but the guest has not yet been seated.
Confirmed
The reservation has been successfully created and confirmed.
The guest is expected to arrive at the scheduled time.
Checked-In
The guest has arrived at the restaurant.
Check-in is completed, and seating may be in progress or already assigned.
Wait Listed
The guest has arrived, but a table is not yet available.
The reservation is placed in a waiting queue.
Seated
The guest has been assigned a table and is seated
No Show
The guest did not arrive within the expected time window
The reservation is marked as unattended
Cancelled
The reservation has been cancelled and will not proceed
Reviewing Reservation Details
Review the guest count to plan seating and capacity.
Check the Table Name to confirm table allocation.
Use the Note column to identify special requests such as:
Single table requirement
Booth preference
Seating arrangements
Troubleshooting
Reservations Not Visible
Ensure the correct date range is selected.
Confirm the reservation was not cancelled.
Incorrect Guest Count or Details
Verify the information entered during reservation creation.
Refresh the Back Office page to load updated data.
Table Name Not Displayed
The table may not have been assigned yet.
The reservation may still be in Pending status
Report Not Loading
Confirm you have Manager or Admin permissions
Refresh the page or re-login to the Back Office