Overview

This article explains how to activate the Table Timer feature in Platter, set time thresholds for color changes, and manage table monitoring directly from the floor plan.

Prerequisites

• Access to Restaurant Settings in Platter Back Office

Steps

1. Log in to the Platter Back Office.
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2. Navigate to Settings > Table Timer.
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3. Toggle Enable Table Timer to activate the feature.
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   • By default, this feature is disabled. It must be enabled before configuration.
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4. Set the time (in minutes) for:

   • Turn Table Yellow After - The table color will change from green to yellow
     after this duration.
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   • Turn Table Red After - The table color will change from yellow to red after this duration.
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5. Ensure the red timer value is greater than the yellow timer value.
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6. Click Submit to save the settings.
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7. The updated timer configuration will sync automatically to the Platter app.

How It Works

• Tables start as Green when occupied.
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• After the specified yellow time, the table changes to Yellow.
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• After the specified red time, the table changes to Red.
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• This helps staff quickly identify tables that are approaching or exceeding expected dining time.

To Disable the Table Timer

1. Go back to Settings > Restaurant Settings > Table Timer.
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2. Toggle Enable Table Timer off.
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3. Click Submit.
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The feature will be disabled in the Platter app.
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Troubleshooting

• If table colors do not change, confirm the timer is enabled.
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• Verify that the red time is set higher than the yellow time.
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• Allow a few seconds for the app to sync after saving changes.