Overview

This article explains how to use the Delivery Module in Platter POS to create, manage, and track delivery orders, including support for third-party delivery channels such as Uber Eats, SkipTheDishes, and DoorDash.

Prerequisites

• Manager or Admin access

• Delivery Module permission enabled for the user

• Menu and payment methods configured in the system

Steps

1. Log in to your Platter POS system
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2. Navigate to the Delivery Module from the main menu. (Note: This module will only appear if delivery permissions are assigned to your user role.)
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3. On the Delivery Orders screen, you will see a list of orders:

   • Open Orders: Orders that are created but not yet completed (Unpaid orders)

     

4. Click New Order

   

5. Enter order details (Optional) :

   • Mobile Number

   • Customer Name

   • Reference Order Number

   • Delivery Channel (Uber Eats, SkipTheDishes, DoorDash)

   • Estimated Time

6. These fields are optional, but skipping them reduces the clarity of tracking.
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7. Click Take Order

   

8. Select items from the menu

9. Send the order to the kitchen via KDS or Kitchen printer

   

10. Click Checkout

    

11. Choose payment method:

• For normal delivery → Cash, Card, Cheque

  

• For delivery platforms → Uber Eats, SkipTheDishes, DoorDash

  

12. Click Finalize to complete the order

Reporting Note

• Orders from delivery apps like Uber Eats, SkipTheDishes, and DoorDash are already paid online

• When you select the correct delivery channel during checkout, the system tracks where the sale came from

• This helps you clearly see in your reports:

  • How much sales came from Uber Eats

  • How much from SkipTheDishes

  • How much from DoorDash

    
    

• If you select the wrong payment method, your reports will be wrong

Delivery Orders Screen Details

From the Delivery Module screen, you can:

• View order details such as:

  • Order ID

  • Channel Name

  • Reference Number

  • Customer Name

  • Mobile Number

  • Order Start Time

  • Order Mode

• Open any order to:

  • Complete payment

  • Finalize the order

  • Review order items

• Track orders that are still:

  • Open/Unpaid
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Troubleshooting

Delivery Module not visible:

• Check user permissions

Orders still showing as open/unpaid:

• Ensure payment is completed, and the order is finalized

Incorrect reporting of data:

• Verify the correct delivery channel/payment method was selected during checkout