Overview

Floor plan in Platter helps you recreate your restaurant's layout. This means you can arrange tables on the screen just like they are in real life. Floor plans are essential for restaurants that use table service because staff use them to seat customers, take orders from the correct table, and handle billing.
Platter supports multiple floor plans, allowing you to organise different levels and dining areas into separate tabs, each with its own tables and layout.

From the Back Office, you can add, edit, and organise your floor plan. You can also set how many seats each table has, which helps when splitting the bill in the POS.

Prerequisites

Before setting up your floor plan in Platter, ensure the following:

• Credential of Platter Back Office.

• You know your restaurant’s actual table layout, including table names/numbers.

• You have details for each table, such as the number of seats required.

• Your POS devices are properly synced with the Platter Back Office.

Steps

Create or Edit a Floor Plan

1. Log in to the Platter Back Office.

2. Navigate to Floor Plan from the main menu.

3. Click Add object or select an existing object to edit the floor plan.

4. Add tables to the layout and position them according to your restaurant’s actual layout.

5. Assign a table name/number to each table.

6. Set the number of seats for each table.

7. Resize or rearrange tables as needed to match the dining area.

8. Click Save once the layout is complete.

Add Multiple Floors or Dining Areas

Create separate floor plans for different levels or dining areas, such as the Main Floor, Upper Floor, Patio, or VIP Area.

1. Log in to the Platter Back Office.

2. Navigate to Floor Plan from the main menu.

3. Click the + icon beside the existing floor tabs.

   

4. In the New floor window, enter the floor or dining area name in the Name field.

5. Click Submit to create the new floor.

   

6. Select the new floor’s tab to configure its layout.

7. Click Add object to add tables and other objects.

8. Assign each table a name or number and set its seat count.

9. Position and resize the objects to match the actual layout. If the layout is locked, click Unlock floor plan before rearranging objects.

10. Click Save once the layout is complete.

11. Repeat these steps for each additional floor or dining area.

To edit a floor name: Select the floor’s tab and click Edit floor.

Sync to POS

• Allow a few minutes for the floor plan to sync automatically.

• Open the POS to confirm the updated layout is visible.

Troubleshooting

Tables not showing on the POS

• Make sure the floor plan is saved in the Back Office and allow a few minutes for the POS to sync.

Seat count not updating

• Reopen the table on the POS or refresh the layout to load the latest seat changes.

New floor not showing on the POS

• Confirm the new floor and its layout are saved in the Back Office.

• Check the POS device’s internet connection and allow time for the changes to sync.

• Refresh the POS app and check whether the new floor is available.

Changes not reflecting on POS

• Check your internet connection and refresh the POS app to sync the latest updates.

POS still showing old layout

• Log out and log back in to the POS to force a fresh sync.