Overview

This article explains how to use the Delivery module in Platter POS, including creating new delivery orders, managing pending orders, and completing payments. This module is designed specifically for handling delivery orders with proper customer and order tracking.

Prerequisites

• Manager or Employee login for Platter POS

• Delivery module enabled​

• Menu items properly added

Steps

1. Log in to the Platter POS app

   

2. Tap the Delivery section from the navigation bar to open the Delivery module

   

3. View the list of delivery orders that are not yet paid

   

4. Use the Date Selector at the top to switch between dates or view past unpaid delivery orders

   

5. To take payment for an existing order, tap the customer name and then tap Charge

   

6. To create a new delivery order, tap New Order

   

7. Enter the details (Even if the details aren’t entered, the user can still proceed and place the order):

   • Customer name

   • Phone number

   • Reference order number

   • Delivery channel

   • Estimated time

     

8. Add items to the order

   

9. Choose to either take payment immediately or leave the order unpaid

10. If left unpaid, return to the Delivery module, and the order will appear in the unpaid list with customer details

    

11. When needed, select the order from the list and complete the payment

Troubleshooting

Order not showing in the list:

• Ensure you are in the Delivery tab and the order is still unpaid​

Cannot take payment:

• Check if the order is already finalized and verify the payment terminal connection