Overview

Platter POS allows you to customize the Customer Facing Display (CFD) to match your restaurant's branding. You can upload your own logo and background image so customers see a branded, professional display while reviewing their order. These branding settings are managed directly from the Platter Back Office.

Prerequisites

Before customizing your CFD:

• Ensure you have access to the Platter Back Office.

• Your CFD device must already be logged in and paired using:
  ​https://admin.plattermanagement.com/cfd/login

• Prepare your images in supported formats (PNG or JPG).

• Make sure your POS and CFD devices are synced and online.

Steps

1. Open Platter Back Office

1. Log in to Platter Back Office.

2. In the left navigation menu, click Settings.
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2. Navigate to Restaurant Settings

1. From the available options, click CFD Configuration.
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3. Upload Your Branding

In the CFD Configuration screen:

1. Upload or select the logo you want displayed on the CFD.

2. Upload or select the background image you want shown behind the order details.

3. Save your changes.
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Troubleshooting

If the updated logo or background does not appear

• Ensure the images were successfully saved in the CFD Configuration screen

• Refresh the CFD device by logging out and back in, or reload the browser tab.

If images appear stretched or distorted

• Adjust them to the recommended sizes before uploading.

If the CFD device continues to show old branding

• Clear the browser cache or restart the device.

• Ensure your internet connection is stable, as branding changes require syncing between the Back Office and CFD device.