Overview

This article explains how employees can clock in to start their shift, clock out to end their shift, and access POS functions based on their permissions. All recorded hours can be managed from the Back Office.

Prerequisites

• An active POS user profile

• PIN setup from Back Office

Steps

Clock In

1. Open the POS app to the Select your profile screen.

2. You can log in two ways: tap your profile to use your password, or tap Log in with PIN.

Password Login

1. Employees are listed by role.

2. Tap your name or initials.

   

3. Enter your password and tap Login.

4. If the password is incorrect, request an admin to reset it from the Back Office and log in using the updated password.

5. If you are already clocked in, you go straight to the app.

   

6. If Auto clock-in is turned off for your role, you also go straight to the app, but you are not clocked in yet. To clock in, tap your initials at the bottom of the navigation bar, then tap Clock in in the top-right corner of your profile.

   

7. A Clock in pop-up asks you to confirm. Tap Clock in. If Auto clock-in is turned on for your role and you are not clocked in, this pop-up appears as soon as you log in, and you must clock in before you can continue.

   

PIN Login

1. On the Select your profile screen, tap Log in with PIN.

2. Enter your 4-digit PIN.

   

3. If you are already clocked in, or Auto clock-in is turned off for your role, you’ll be taken to the app. If you are not clocked in yet, tap your initials at the bottom of the navigation bar, then tap Clock in in the top-right corner of your profile.

   

4. If Auto clock-in is turned on for your role and you are not clocked in, Platter shows a Clock in pop-up right away. Tap Clock in. You must clock in before you can continue.

   

Clock Out

1. Open the POS app to the Select your profile screen.

   

Password Clock Out

1. Tap your name or initials.

2. Enter your password and tap Login.

   

3. If you are still clocked in, the system will take you to the Dashboard.

   

4. Tap your initials at the bottom of the navigation bar.

5. In the top-right corner of your profile, you will see the Clock out button.

6. Tap it to clock out.

   

PIN Clock Out

1. Tap Log in with PIN and enter your PIN.

   

2. You’ll be directed to the Dashboard.

3. Your initials are at the bottom of the navigation bar, in the bottom-left corner; tap them.

   

4. The Clock out button is in the top-right corner of your profile.

5. Tap it to clock out.

   

6. A Clock out pop-up asks you to confirm. Tap Clock out. You are logged out and the app returns to the Select your profile screen.

   

Troubleshooting

• If your name doesn’t appear, confirm your POS user profile is active.

• If authentication fails, ask the admin to reset your PIN in the Back Office.

• If you see “You don’t have permission to clock in/out.”, ask an admin to allow clock in/out for your role in the Back Office.