The Delivery Module in Platter POS
Overview
This article explains how to use the Delivery Module in Platter POS to create, manage, and track delivery orders, including support for third-party delivery channels such as Uber Eats, SkipTheDishes, and DoorDash.
Prerequisites
Manager or Admin access
Delivery Module permission enabled for the user
Menu and payment methods configured in the system
Steps
Log in to your Platter POS system
Tap Delivery in the left navigation bar. (Note: This module will only appear if delivery permissions are assigned to your user role.)
On the Delivery screen, orders are grouped into tabs:
New, Accepted, Completed and Canceled: orders received from delivery partners, by status
Manual order: delivery orders created on the POS. Select an order to see its details, then tap Open order to add items or take payment.
Tap New order
Enter order details (Optional):
Phone number
Customer name
Reference number
Delivery channel (Uber eats, Skip the dishes, Door dash)
Estimated time
These fields are optional, but skipping them reduces the clarity of tracking.
Tap Take order
Select items from the menu
Tap Send order to send the order to the kitchen via KDS or kitchen printer
Tap Checkout
Choose payment method:
For normal delivery → Cash, Credit / Debit, Check
For delivery platforms → Uber Eats, SkipTheDishes, DoorDash. These appear only if they are set up as payment methods in the Back Office. Swipe the payment options to see them.
Tap Finalize to complete the order
Reporting Note
Orders from delivery apps like Uber Eats, SkipTheDishes, and DoorDash are already paid online
When you select the correct delivery channel during checkout, the system tracks where the sale came from
This helps you clearly see in your reports:
How much sales came from Uber Eats
How much from SkipTheDishes
How much from DoorDash
If you select the wrong payment method, your reports will be wrong
Delivery Orders Screen Details
From the Delivery Module screen, you can:
View order details such as:
Order number
Type
Total
Customer name
Phone number
Reference number
Channel
Status
Open any order on the Manual order tab (tap Open order) to:
Complete payment
Finalize the order
Review order items
Track orders by status using the tabs:
New, Accepted, Completed, Canceled and Manual order
Troubleshooting
Delivery Module not visible:
Check user permissions
Orders still showing as open/unpaid:
Ensure payment is completed, and the order is finalized
Incorrect reporting of data:
Verify the correct delivery channel/payment method was selected during checkout