Overview

This article explains how to use the Delivery module in Platter POS, including creating new delivery orders, managing pending orders, and completing payments. This module is designed specifically for handling delivery orders with proper customer and order tracking.

Prerequisites

• Manager or Employee login for Platter POS

• Delivery module enabled

• Menu items properly added

Steps

1. Log in to the Platter POS app

   

2. Tap Delivery in the left navigation bar to open the Delivery module

   

3. View the delivery orders. They are grouped into tabs: New, Accepted, Completed and Canceled for orders from delivery partners, and Manual order for orders created on the POS

   

4. Use the date selector at the top to switch between dates or view past delivery orders

   

5. To take payment for an existing order, select it on the Manual order tab, tap Open order, then tap Checkout

   

6. To create a new delivery order, tap New order

   

7. Enter the details (Even if the details aren’t entered, the user can still proceed and place the order):

   • Customer name

   • Phone number

   • Reference number

   • Delivery channel

   • Estimated time

     

8. Tap Take order and add items to the order

   

9. Choose to either take payment immediately or leave the order unpaid

10. If left unpaid, return to the Delivery module. The order will appear on the Manual order tab with customer details

    

11. When needed, select the order from the list and complete the payment

Troubleshooting

Order not showing in the list:

• Ensure you are on the Manual order tab and the correct date is selected

Cannot take payment:

• Check if the order is already finalized and verify the payment terminal connection