Searching for Items
Overview
This article explains how to search for items in the Platter POS quickly. The search function allows users to find items across all menus, making it easy to add products without switching between menu screens.
Prerequisites
User must be logged into the Platter POS.
Products must be active in the Back Office.
POS must be synced with the latest menu updates
Steps
On the order screen, tap Search at the top of the category list.
Type the product name using the on-screen keyboard.
The search will show results from all menus, even if the user is currently on a different menu.
Example: If the restaurant has an All Day Menu and a Lunch Menu, and the user is inside the All Day Menu, searching for "soup" will still display Tomato Basil Soup from the Lunch Menu.
Tap + on a result to add it to the order. Tap the item itself to open its details (modifiers, notes) first. Items with required options always open their details.
Tap X next to the search box to close the search and return to your current menu view.
Troubleshooting
The product does not appear in the search results
Confirm the product is Active in the Back Office.
Check whether the product is on any restaurant menu.
Refresh the POS if the product was recently added or modified.
Search shows "No items found".
Try typing only the first few letters.
Check the spelling of the item name.
Check the POS internet connection, because search looks up items online.
Search is not responding.
Restart the POS app.
Pull down on the menu items to refresh the menu. If you have unsent items, send or remove them first.
Ensure the device has a stable internet connection.