Overview

This article explains how users can select modifiers for an item in Platter POS. Modifiers are created in the Back Office and help add details such as toppings, sauces, sides, or cooking preferences. Mandatory modifiers must be selected before an item can be added to the order.

Prerequisites

• Admin or Manager access to create modifiers in the Back Office

• Modifiers assigned to items or categories

• POS synced with the latest menu updates

Steps

Selecting Modifiers When Adding a New Item

1. When the user taps an item on Platter POS, the item pop-up shows all modifier options that have been created in the Back Office.

2. If the item has mandatory modifiers, the user must select all required options before continuing.

3. After selecting the modifiers, tap Add.

   

4. The item will appear in the order list, and all selected modifiers will be displayed under that item.

   

5. The modifiers will also be sent to the KDS to ensure the kitchen receives accurate customization details.

   

Selecting Modifiers for an Existing Order Item

1. Press and hold the item in the order list.

2. A menu will appear; tap Modifiers and change the modifiers as needed.

   

3. Tap Update to apply the changes.

   

4. You can edit modifiers before sending the order.

5. After the order is sent, modifiers can no longer be edited; the Modifiers option no longer appears in the menu.

   

Troubleshooting

• Cannot add item

  • Mandatory modifiers must be selected before the POS allows the item to be added.

• Modifiers not appearing

  • Check that modifiers are assigned correctly in the Back Office and that the POS is synced.

• Updated modifiers not showing on KDS

  • Ensure the KDS is online and connected.