Overview

This article explains how to create a Service Charge in Platter Back Office and how staff can apply it while taking a bill on the POS.

Prerequisites

• Admin or Manager access to Platter Back Office

• POS device synced to the latest configuration

Steps

1. Create a Service Charge in Back Office

1. Log in to Platter Back Office.

2. Navigate to Settings > Service Charge.

   

3. Click Add Service Charge.

4. Enter the required details:

   • Name – the label that will appear on the bill

   • Type of Charge – choose Percentage or Flat Rate

   • Value – the percentage or amount to apply

   • Tax – select the tax you want to apply, OR choose “No Tax” if you do not want any tax applied on this charge

   • Visible – enable so the charge appears on the POS

     

5. Click Submit to save.

6. The service charge will now appear in the Back Office list, where the admin can edit or delete it at any time.

   

2. Apply the Service Charge on POS

1. When taking the bill, open the order on the POS and tap Checkout.

2. On the invoice screen, tap Service charge.

   

3. In Select service charge, tick the service charge created in Back Office and tap Select.

   

4. The charge will be added to the bill and included in the final total. It appears by name in the totals, after Sub total and before tax.

Troubleshooting

• Service charge not showing on POS:

  • Ensure Visible is enabled in Back Office. If none are set up, the pop-up shows “No service charges set up”.

  • Confirm the POS is synced (reopen the app).

• Incorrect tax calculation:

  • Check whether the charge was assigned a tax or set to No Tax.

  • Update the tax selection in Back Office if needed.

• Wrong value applied:

  • Verify the charge type (percentage or flat rate).

  • Double-check the value entered.