Overview

This article explains how to filter the Orders list in Platter POS. Filters let you narrow down the visible orders by booking type and status, so you can quickly find the ones you need. Once applied, the Orders list will display only the orders that match your selected filters.

Prerequisites

• The user must have access to the Orders module in the POS.

• POS must be synced with the latest order updates

Steps

1. Open the Filter Options

1. Tap Orders in the left navigation bar.

2. Tap Filters at the top right of the Orders list.

   

3. The Filters pop-up will appear.

   

2. Apply Filters

A. Booking type

Choose which type of orders you want to view:

• All

• Dine in

• Takeout

• Delivery

B. Status

Filter orders based on their current state:

• All

• Open - shown with an Open tag in the End time column

• Closed - shown with an end time

Open = active order

Closed = paid/finalized receipt

3. View Updated Results

• Tap Apply to close the pop-up. Tap Cancel to close it without changing the filters.

• The Orders list refreshes to match your filter selection. A green dot on Filters shows that a filter is applied.

Troubleshooting

Orders not appearing

• Check if the correct Booking type is selected.

• Confirm the Status filter isn't restricting results (e.g., only Open).

• Check the date selected at the top left of the Orders list.

Closed orders missing

• Make sure Closed or All is selected under Status.

Filters still applied

• Tap Filters, set Booking type and Status to All, then tap Apply.

Unexpected results

• Reopen the Filters pop-up to verify nothing was selected accidentally.