Overview

This article explains how to access and use the Orders list in Platter to view, manage, and track all dine-in, takeout, and delivery orders, including open and closed (paid) orders.

Prerequisites

• POS access with the Orders module assigned to the role

• Manager or Admin access (required if the Orders module is not assigned to your role)

Steps

1. Log in to the POS

2. Tap Orders in the left navigation bar

   

3. The Orders list shows all orders for the selected date (today by default), including:

   • Dine in

   • Takeout

   • Delivery

4. Review the order details shown in each row:

   • Invoice – invoice number

   • Order – order number

   • Table/Token – table name or token number

   • Amount – order total

   • Start time and End time

   • Type – Dine in, Takeout, or Delivery

5. Identify the order status in the End time column:

   • Open tag – Open (unpaid) order

   • An end time – Closed (paid) order

     

6. Use filters to narrow down the list. Tap Filters, choose the options, and tap Apply:

   • Booking type: All, Dine in, Takeout, Delivery

   • Status: All, Open, Closed

     

   To see another day, tap the date at the top left. To find a specific order, type its order or invoice number in the search box.

7. Tap any order to see its receipt on the right side, with Print, Email, and Open order. Tap Open order to:

   • Review full order details

   • Edit or modify the order

   • Void or edit a paid bill from Checkout (based on permissions)

     
     

Troubleshooting

• Orders module not visible

  • Log in with a Manager role or ensure the Orders module is assigned to your role.

• Unable to edit or void an order

  • Check that your role has the required permissions.

• Orders not appearing

  • Verify the selected date and filter settings.