Overview

Once a product is added to an order in Platter POS, it becomes an order item. Users can modify order items in several ways, including adjusting quantity, changing price, applying modifiers, adding discounts, or removing the item entirely.

These actions help ensure accurate order handling and allow staff to correct mistakes or customize items for guests.

Some editing actions may require manager permissions depending on your restaurant’s role configuration.

Prerequisites

Before editing an order, ensure:

• The user has permission to modify items (Edit Item, Delete Item, Discounts, etc.).

• Modifiers, discount products, and tax settings have been configured in the Dashboard.

• The user understands which changes require elevated permissions.

Steps

Open the Item Options Menu

1. On the order screen, locate the item in the order list on the right.

2. Press and hold the item to open the item menu.

3. Select the action you wish to perform.

Item Options

• Before the item is sent to the kitchen, the menu shows Discounts, Quantity, Delete, Modifiers (if configured), and Edit name and Change price (if your role has the Edit Item permission). Break apart also appears when the quantity is more than 1.

  

• After the item is sent, the menu shows Discounts, Add quantity, Remove quantity, and Delete.

  

Quantity

• Change the ordered quantity of the selected item (before sending). After sending, use Add quantity or Remove quantity.

Delete

• Remove the item from the order entirely.

• Can be used before or after sending the order. Deleting a sent item may require an Operation PIN, depending on user permissions.

Modifiers

• Assign or change modifiers for the selected item (e.g., add-ons, toppings, cooking instructions).

• Only available if modifiers are configured for the product, and only before the item is sent.

Edit name

Modify the name of the item as it will appear on:

• Kitchen/bar tickets

• Customer receipt

Change price

• Adjust the price for this specific order only, without changing the product’s default price. Enter the new price and tap the check mark.

  

Discounts

Apply a discount to the individual item: select Discounts, choose a discount, and tap Apply.

• Discount products must be created in the Dashboard beforehand.

• Availability depends on user permissions.

  

Additional Editing Methods

Swipe to Delete

• Swipe left on an order item and tap the delete button to quickly remove it.

  

Troubleshooting

Cannot access an Item Option

• Make sure you press and hold the item to open the menu

• The user may not have the required permission

• Some options only appear before the item is sent (Quantity, Modifiers, Edit name, Change price)

Discount not applying

• A discounted product may not exist

• Discounts may be restricted based on role

Modifiers not appearing

• Modifiers may not be linked to the product or category

• The product may not support modifiers

• The item may already have been sent

Unable to edit price or name

• The Edit Item permission is required

• Manager override may be needed