Overview

This article explains how to transfer selected items from one table to another using the Transfer Items feature in the Actions panel on the Platter POS order screen. This allows staff to move specific items between tables without affecting the rest of the order.

Prerequisites

• Items can be sent or unsent

• The destination table must not be locked

• Staff have permission to access the Floor Plan

Steps

1. Open the table that contains the items you want to transfer.

   

2. Tap the Actions button above the order list. The Actions panel opens and a selection circle appears next to each item.

   
   

3. Select the item(s) you want to transfer (or tap Select all).

4. Tap Transfer Items.

   

5. If no items are selected, the Transfer Items option will remain disabled.

6. After tapping Transfer Items, the Floor Plan will appear.

7. Select the destination table to move the items to.

   

8. A confirmation pop-up will appear. If the destination table is already in use, it asks whether to merge the receipts.

9. Tap Transfer (or Merge receipts for a table in use) to complete the action.

   

• The selected items will be moved to the destination table.

Troubleshooting

• If Transfer Items is disabled, ensure at least one item is selected.

• Items cannot be transferred to a locked table.

• The destination table can already have orders or be empty; both are supported.

• To move only part of an item’s quantity, first use Break apart on the item, then select the single items to transfer.