Overview

This article explains how to use the Break apart feature in Platter POS to split item quantities into individual units. This allows you to transfer, modify, or manage specific quantities instead of handling the entire item at once.

Prerequisites

• Active order with item quantity greater than 1

• Access to the order screen

• Permission to edit or manage order items

Steps

1. Open the order on the order screen (from Floor plan, Takeout or Delivery).

2. Locate the item with a quantity greater than 1 (e.g., 2 x Crispy Calamari).

   

3. Press and hold the item until the item menu appears.

   

4. Select Break apart.

5. The item will split into single-quantity items in the order list.

   

What You Can Do After Break Apart

• Transfer a specific quantity to another table using Actions > Transfer Items

• Apply discounts or modifications to individual items

• Manage items individually instead of in bulk quantity

Important Notes

• The Break apart feature works before sending and after sending the order

• Only items with a quantity greater than 1 can be split. Items sold by weight cannot be split.

• Once split, each item behaves as a separate line

Troubleshooting

• If the Break apart option is not visible:

  • Ensure the item quantity is greater than 1

  • Make sure you are pressing and holding the item, not just tapping

  • Break apart is not offered for removal (negative) lines

• If the item does not split:

  • Press and hold the item again and select Break apart

  • Reopen the order and try again