Overview

This article explains how to adjust the quantity of an order item or delete an item in the Platter POS. Before an item is sent to the kitchen, users see a single Quantity option. After the item is sent, Platter displays two options: Add quantity and Remove quantity. Permissions determine whether users can remove or delete sent items without entering an Operation PIN.

Prerequisites

• Manager or Admin access based on role permissions

• Required permissions enabled under Teams > Roles:

  • Edit Item – allows price and name editing

  • Delete Item – allows removing sent items without the Operation PIN

• POS synced to the latest configuration

Steps

1. Adjust Quantity Before the Order is Sent

Before sending items to the kitchen, users only see the Quantity option.

1. On the POS order screen, press and hold the item in the order list.

2. A menu appears with the following:

   • Discounts

   • Quantity

   • Delete

   • Modifiers

   • Edit name and Change price (if permission allows)

     

3. Tap Quantity, enter the new quantity, and tap the check mark.

   

1. The item quantity updates immediately on the bill.

   

2. Add or Remove Quantity After the Order is Sent

Once an order item has been sent to the kitchen, Platter shows two separate options:

• Add quantity

• Remove quantity

1. Press and hold the item.

2. You will now see:

   • Discounts

   • Add quantity

   • Remove quantity

   • Delete

     

3. To Add Quantity

   • Select Add quantity, enter the amount to add, and tap the check mark.

     

   • Tap Send order. The POS generates and sends a new ticket for this order.

     

4. To Remove Quantity

   • Select Remove quantity, enter the amount to remove (or tap Full), and tap the check mark.

     

   • A negative line (e.g., -1 x Draft Lager) is added in red as Not sent. Tap Send order.

     

   • If the Delete Item permission is NOT enabled, the POS will request an Operation PIN before sending.

   A negative quantity (e.g., -1 Loaded Nachos) is sent to the kitchen to notify cancellation.

   

3. Cancel or Delete an Entire Item

1. Press and hold the item.

2. Select Delete. An item that was not sent yet is removed right away. For a sent item, a negative line appears in red; tap Send order to send the cancellation to the kitchen and KDS.

   

3. If the user does not have the Delete Item permission, an Operation PIN is required.

   

4. Once authorized, the item is removed from the order.

5. If already sent, Platter sends a negative quantity to the kitchen (e.g., -1 Loaded Nachos) for tracking.

   

Troubleshooting

• No Quantity option before sending:

  • Ensure the item is not already sent to the kitchen.

• Add & Remove Quantity not visible:

  • These only appear after the item is sent.

• POS asking for Operation PIN:

  • The user does not have the Delete Item permission.

• Kitchen not receiving cancellations:

  • Make sure you tapped Send order after removing the quantity.

  • Verify kitchen printer routing settings.

  • Ensure the original order was sent before removing quantity.

• Quantity change not updating:

  • Refresh or reopen the POS to sync the latest settings