Overview

This article explains how to split a bill equally in Platter POS by dividing the total amount across multiple bills.

Prerequisites

• Manager or Admin access

• Split Bill feature enabled in Platter Back Office

• POS synced and updated

Steps

1. Select Split Bill

• When a customer wants to split their bill, open the table, tap Checkout, and tap Split bill.

  

• The Split bill options appear: Split equally, Custom split, and Split by seat (shown only when items are assigned to seats).

  

2. Split the Bill Equally

• Tap Split equally.

• Use – and + to set the number of bills you want to divide the total into (e.g., 2, 3, 4). It starts at the table's guest count.

  

• Tap Next.

• The POS will split the total amount evenly across the number of bills.

• One invoice is created for each bill. Each item shows the share on that bill (for example, 1/2).

• You can tap any invoice at the top of the screen to select it and proceed with billing.

• After an invoice is paid, it shows a green Paid tag.

• The table can be finalized only when all invoices are paid.

• If even one invoice remains unpaid, the table cannot be closed.

  

4. Revert Split (Undo the Split)

• After splitting, the Split bill button changes to Revert split. Select an unpaid invoice to use it.

  

• Tap Revert split and confirm with Revert split.

• All bills will merge back into a single invoice.

  

5. Finalize Payment

• After splitting, process each bill separately (cash, card, or other available methods).

• Once all split bills are fully paid, the user must tap Finalize to close the table manually.

  

Troubleshooting

• Cannot continue with Custom Split

  • Every item must be ticked on at least one bill.

• "Please enter at least 2 bills"

  • Set the number of bills to 2 or more before tapping Next.

• Equal Split amounts look incorrect

  • The total amount, including taxes, is evenly divided across the number of bills.

• Revert Split not showing

  • It appears only after the bill has been split.

  • It is greyed out while a paid invoice is selected.

• Table not closing

  • The user must tap Finalize after all payments have been made.