Overview

This article explains how to void a finalized receipt in Platter. Voiding reverses the payments on the bill and updates sales and payment records accordingly. Platter allows users to void finalized receipts even months after the original transaction, provided they have the required permissions in their user role. When a payment is voided, the system creates a negative entry for its full amount.

Prerequisites

• Manager, Admin, or any role with void permission. Without it, an authorized user must enter their Operation PIN.

• Ability to access finalized receipts through Floor Plan or Orders in the POS

• The receipt must be opened from the POS (Back Office cannot perform voids)

Steps

1. Open the Finalized Receipt

There are two ways to locate and open the finalized receipt:

Method A - From Floor Plan

• Press and hold the table.

• A pop-up appears showing the table's open receipts and previous (paid) receipts.

• Select the finalized receipt you want to void, then tap Checkout.

  

Method B - From Orders Module

• Tap Orders in the left navigation bar.

  

• Use Filters to narrow down invoices (Booking type: Dine in, Takeout, Delivery; Status: Open, Closed).

• Select the invoice, and its details will display on the right side.

• Tap Open order, then tap Checkout to view the full receipt.

  

2. Void the Receipt

1. Once the receipt is open, tap Void next to the payment.

   

2. Because the receipt is finalized, Platter asks you to unfinalize it first. Tap Unfinalize, then tap Void again. If your role does not have void permission, enter an authorized Operation PIN.

   

3. Platter will create a negative transaction entry showing the voided amount. Card payments taken on the payment terminal can be voided within 24 hours; after that, use Refund instead.

   

4. To void the invoice itself once its payments are voided, tap Void invoice, select a reason, and tap Void invoice to confirm.

   
   

5. If the user had split the bill, each split invoice must be voided individually: select each invoice at the top of the screen and void it.

Troubleshooting

Void button not showing

• Void is not shown on payments that are already voided or refunded.

• Card payments taken on the payment terminal more than 24 hours ago show only Refund.

Operation PIN requested

• Your user role does not have void permission. Ask a manager to enter their PIN, or ask an Admin to update your access.

Receipt not appearing in search.

• Check the date and the filters in the Orders module (Booking type + Status).

• Try searching using the order or invoice number.

• If not found in Floor Plan, try Orders instead.

Cannot void from the Back Office

• Back Office shows only summary details such as total amount paid, table number, server name, and payment details.

• Voiding must be done from the POS only.

Split bill void not working

• Ensure you are voiding the entire receipt, not a partial entry.

• If the user had split the bill, each split invoice must be manually voided by selecting and voiding them individually.