Overview

This article explains how to split a bill in Platter POS by manually assigning specific items to different bills.

Prerequisites

• Manager or Admin access

• Split Bill feature enabled in Platter Back Office

• POS synced and updated

• Custom split is available on iPad (tablet) only

Steps

1. Select Split Bill

• Open the table, tap Checkout, and tap Split bill.

  

• Select Custom split.

  

2. Enter Number of Bills

• Use – and + to set how many bills you want to create (at least 2).

  

• Tap Next.

3. Assign Items to Bills

• The Custom split bill pop-up appears showing all ordered items.

• Tick the bill for each item: Bill 1, Bill 2, Bill 3, etc. An item ticked on more than one bill is shared equally between them. The Subtotal row shows each bill's amount.

• Every item must be assigned, and every bill must have at least one item, before continuing.

• Tap Next to generate the split bills.

  

4. Complete Payments

• Tap each invoice at the top of the screen and process it separately.

• After an invoice is fully paid, it shows a green Paid tag.

• The table cannot be closed until all invoices are paid.

• Once all invoices are paid, the user must manually finalize the table.

  

5. Revert Split (Undo Split)

• After a split, the Split bill button becomes Revert split. Select an unpaid invoice to use it.

  

• Tap Revert split and confirm with Revert split.

• All split bills merge back into a single invoice.

6. Finalize Payment

• After splitting, process each bill separately (cash, card, or other available methods).

• Once all split bills are fully paid, the user must tap Finalize to close the table manually.

  

Troubleshooting

• Cannot continue with Custom Split

  • "Please select each item in at least one bill": every item must be assigned to a bill before continuing.

  • "Please select items for all bills": every bill needs at least one item.

• Custom split not showing

  • Custom split is available on iPad only.

• Revert Split not showing

  • The option appears only after a bill has been split.

• Table not closing

  • All split invoices must be paid, and the table must be finalized manually.